For independent boutiques, single-site CDMOs and small specialty chains finding their footing.
For regional chains, distributors and growing CDMOs. The edition most customers settle on.
All three applications, full system. For multi-country operators and regulated CDMOs serving global brands.
| Atelier | Maison | Système | |
|---|---|---|---|
| Onboarding | Self-serve + 2 sessions | Guided · 4 weeks | White-glove · 12 weeks |
| Data migration | 1 source included | Up to 4 sources | Unlimited sources |
| SSO / SAML / SCIM | — | Included | Included |
| Audit log export | Standard | Standard · scheduled | Standard · 21 CFR Part 11 pack |
| Multi-tenant isolation | — | Per environment | Per database (optional) |
| Sandbox environment | 1 (read-only) | 1 (full) | 3 (full) |
| Quarterly business review | — | Yes | Yes · with engineering |
| Penetration test on request | — | 1 / year | 2 / year |
We don't meter per AI call. We don't charge for "advanced reports" that should have been in the box. We don't surprise you with a bill for a usage spike.
If you cross a tier threshold — a new country, a new application, a new acquisition — we tell you ninety days in advance, propose the right edition, and price the upgrade transparently. The relationship matters more than the next invoice.
We don't offer self-serve trials. We offer a 30-day paid pilot on your data, refunded if you don't continue. It's a more honest test than a fake-data sandbox.
No. The conversational assistant is included from Maison upwards, at no per-call cost. We absorb the LLM bill.
For Atelier and Maison, implementation is included in the monthly fee. For Système, a one-time implementation fee covers data migration, integration build-out and validation pack delivery — quoted transparently.
Yes — typically 10% for 2-year and 18% for 3-year commitments. We prefer to invest in the relationship rather than chase upgrades.
Système customers can run IRISYS in their own cloud accounts (AWS, Azure, GCP, OVH). The platform is identical; the bill is adjusted to reflect what we no longer host.
Most customers describe their operation in five minutes and we recommend an edition in ten. Honest, repeatable, no theatre.